Improved process can enable higher quality IT services and drive efficiency, but many IT workers are resistant to learning new processes and changing their habits. There should be a way to enable process that ensures consistent execution and reduces the heavy documentation burden, without introducing approval delays or spending hours training staff on paper-based processes.

Our 2 Cents

This tool is an independent, award-winning IT Process Automation (ITPA) platform that models, automates, measures, and improves run books and ITIL-based processes. The NetIQ Aegis architecture was designed to enable control of multiple IT management tools from diverse vendors, in accordance with predefined process workflows that execute automatically when scheduled, triggered by events, or started manually.

Convert Manual Tasks Into Automatic Processes

Benefits for your organization

• A significant reduction in manual tasks to reduce costs, reduce service delivery time, improve consistency, and free staff for more innovative and productive projects
• IT operations and security teams can control operational expenses while reducing the risk of human error to improve the quality of service delivery and adherence to policy
• Reduce costs by leveraging your existing investments with an independent ITPA platform

Core Capabilities

• Real-time process execurtion visibility
• Efficient handling of event-based process triggers
• Security and compliance automation
• Self-service HR provisioning and changes
• Planned response to system events 
• Security event response acceleration 
• Policy compliance exception control 
• Routine maintenance activities 
• Incident lifecycle support 
• Virtual machine lifecycle management 
• Updating the CMDB 
• Job scheduling