The core capabilities of service monitoring, mapping and measuring grow from a com­mon intelligent service model that lets you choose your starting point and pace of pro­gression. The intelligent service model at the heart of the solution only becomes richer as you bring in additional data sources, rules and relationships. This solution has a unique differentiator of live views, thanks to its ability to federate data from its source. It also weighs and prioritizes the appropriate response and presents it in a graphical view. Business Service Management allow you to get more out of your current investments in technology and provide higher quality service at a lower cost, while driving service value into your organization.

Our 2 Cents

This workload solution, moves your data center operations from monitoring technology to delivering services in real time.  Say no to today's complex data centers with varying technologies and many management tools. The solution you need a live view of the infrastructure to assess impact prior to a change, proactively avoid impacting events, diagnose events with speed and communicate service value. The goal? Your data center operations will turn into a true service provider. 

Transform Your Data Into Intelligent Information

Benefits for your organization

• The tool enables IT to communicate service performance and align with business objectives
• You can still maintain control over the infrastructure
• Monitor, map and measure complex mixed IT infrastructures as services rather than technology
• Deliver quality, meet compliance standards, and cummunicate service achievement with confidence and reliability
• You can assess impact prior to a change, proactively avoid impacting events, diagnose events with speed and communicate service value

Core Capabilities

• Service Monitoring: this view ensures IT monitors availability and performance, which can avoid service-impacting events and improve responsiveness to those events.
• Service Mapping: do you know what pieces of your infrastructure compose the service of your environment and how these pieces are all connected? This includes physical inventory, communications between devices and network topology mapping.
• Service Measuring: this live view empowers you to take action and correct business or technology trends before a service-impacting event occurs.