Operational intelligence (OI)

is a category of real-time dynamic, business analytics that delivers visibility and insight into data, streaming events and business operations. OI solutions run queries against streaming data feeds and event data to deliver analytic results as operational instructions. OI provides organizations the ability to make decisions and immediately act on these analytic insights, through manual or automated actions.
The purpose of OI is to monitor business activities and identify and detect situations relating to inefficiencies, opportunities, and threats and provide operational solutions. Some definitions define operational intelligence an event-centric approach to delivering information that empowers people to make better decisions, based on complete and actual information.

In addition, these metrics act as the starting point for further analysis (drilling down into details, performing root cause analysis — tying anomalies to specific transactions and of the business activity).

Sophisticated OI systems also provide the ability to associate metadata with metrics, process steps, channels, etc. With this, it becomes easy to get related information, e.g., “retrieve the contact information of the person that manages the application that executed the step in the business transaction that took 60% more time than the norm,” or “view the acceptance/rejection trend for the customer who was denied approval in this transaction,” or “Launch the application that this process step interacted with.”

Different operational intelligence solutions may use many different technologies and be implemented in different ways. This section lists the common features of an operational intelligence solution:
  • Real-time monitoring
  • Real-time situation detection
  • Real-time dashboards for different user roles
  • Correlation of events
  • Industry-specific dashboards
  • Multidimensional analysis
  • Big data Analytics: Operational Intelligence is well suited to address the inherent challenges of Big Data. Operational Intelligence continuously monitors and analyzes the variety of high velocity, high volume Big Data sources. Often performed in memory, OI platforms and solutions then present the incremental calculations and changes, in real-time, to the end-user.


CSI International is an Independent Software Vendor (ISV) providing software and consulting solutions to customers who use IBM’s z/OS and z/VSE operating systems and related products.


Phoenix Software International develops software for the z/OS and z/VSE operating systems, and personal computers via desktop and web browser interfaces.


For technical teams who manage complex data environments, we offer productivity tools that allow you to minimize risk and maximize profitability. IDERA delivers tools that span on-premises, cloud and hybrid platforms and put you in full control of the data management lifecycle — letting you tame big data challenges and turn cost centers into growth assets.

HiT Software - BackOffice Associates

Their products provide dependable access to critical data, enabling data availability and offering programming-free data integration across enterprise systems. Standards-based products perform real-time, bi-directional replication between all major databases and connect applications to IBM DB2 databases via .NET, OLE DB, ODBC and JDBC.

Interchip AG

Founded in 1987, INTERCHIP AG is an international leader in developing and marketing mainframe storage management software.

Data centers with a capacity ranging from 80 to more than 500,000 MIPS trust in their solutions 24 hours a day, 7 days a week. RTD is the only product in the world to optimize disk space utilization while your DASD is in use.

Altair i Solutions

Acknowledging the current IT challenges that come along the modernity of technologies, Altair anticipates them before they even occur.

Altair prevents threats, backs up your data, and complies with standards. From the infrastructure to the security of your network, Altair i Solutions has the solution for you.


Many companies are facing a new reality that requires a flexible working environment. Future-proof your business by enabling secure access to documents and information while minimizing risk.

Open Text

Learn how cloud computing and cloud services allow businesses to modernize legacy IT and offer new and better approaches to integrate, transform, scale and prosper.